Warranty Information

Drops & Spills Warranty

PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY

 

·         Full Coverage from Date of Purchase

·         100% Parts and Labor Coverage

·         Includes Accidental Damage

Warranty FAQ:

 

Q: Is an Extended Warranty just an extension of the existing manufacturer’s warranty?

A: No, actually it's an upgrade to your existing manufacturer’s warranty. An Extended Warranty offers benefits that aren't offered by manufacturers, like accidental damage.

 

Q: What does the Extended Warranty cover?

A: This warranty covers 100% parts and labor for the repairs. It covers any and all hardware failure, charging problems (whether that be a defective battery or USB port), cracked and non-functional touch screens, any drops under 6 feet, and small liquid spills.

 

Q: I just bought the warranty, when does the coverage start?

A: Your contract starts the day you purchased our warranty, with coverage beginning on day 31. This helps protect us from fraudulent claims, ensuring we can provide the best coverage possible for you.

 

Q: How many claims can I file for my smartphone?

A: You can file as many claims as you like. Your phone coverage remains in place until your contract expires. 

Q: Where will I send my phone for repairs?

A: You have 2 convenient options. You may bring your smartphone to a local repair shop or ship your device to the warranty company for service. Option 1: Bring your phone to a local Smartphone repair shop or Apple retail store and submit your estimate to the warranty company for approval and reimbursement. Option 2: If you prefer to ship your device to the warranty company for repair, they'll provide you with instructions. Once received, they'll repair your smartphone and ship it back to you.

 

Q: What happens if the service center cannot repair my smartphone?

A: If they cannot repair your smartphone, they will provide you with a check for the current market value of the phone.

 

Q: Can I transfer the Protection Plan to a new owner?

A: Yes! The warranties are transferable between owners.

 

Q: What is not covered?

A: Our smartphone warranty doesn’t cover intentional damage, full water submersion, or lost or stolen phones. 

 

Q: Is there a deductible for the cell phone plans?

A: Yes, there is a low deductible at time of claim for cell phone plans.

1-2 Year annual plan:

$30.00 Deductible Applies to products between $0-$150

$50.00 Deductible Applies to products between $150-$250

$99.00 Deductible Applies to products over $250-$750

$125.00 Deductible Applies to products over $750-$1000

Monthly plans:

$50.00 Deductible Applies to products between $0-$250

$75.00 Deductible Applies to products over $250-$500

$150.00 Deductible Applies to products over $500-$750

$250.00 Deductible Applies to products over $750-$1000

On the monthly plan, some specific phones have unique deductibles. See List.