Check here for some answers!
Q: Will I lose my number if I use WayMore’s service?
A: No. Switching carriers while keeping your phone number is regulated by the FCC. Our skilled team know the ins and outs of most carriers’ protocols to ensure that the process goes smoothly.
Q: Will I lose call quality if I switch to your service?
A: We do not have our own wireless network. The plans we offer utilize nationally reliable networks, such as Verizon and AT&T, albeit at a better price for our customers.
Q: Which carrier will my service come from?
A: This usually depends on the network your device is compatible with. We work with a number of reliable carriers, and will work to get you the best, most reliable service for your needs.
Q: Will there be any hidden fees?
A: At WayMore you get an exact quote for your service before you enroll, and you will pay exactly what we promised you will pay.
Q: What if I have an issue?
A: Our customer service representatives are dedicated to resolving any issues that may arise. Most issues get resolved in one phone call.
Q: What if I have an issue after hours?
A: Although we may be closed, we keep an eye on our inbox. If you need assistance, you can leave us a
Voicemail or send us an email or text message. Additionally, you can always contact your service provider for assistance.
Q: Do I need to purchase a new device from you?
A: No. We can get you a plan to work on your existing device.
Q: Is your service only available online?
A: No, we are also available to assist you in person in our retail location located in Lakewood, NJ.
Q: How do I know which plan is right for me?
A: Our trained specialists will review your phone and data usage history and help you choose a plan that is best suited for your needs.